Terms & Conditions

Footsie is all about having fun and we don’t want to have lots of rules that stop this happening. However, to ensure that all our guests have a great time there are a few friendly guidelines we need you and your party to understand.

Payment Terms

Full payment is required at the time of booking. We accept all major credit cards. All bookings are subject to availability and prices may vary.

Late Arrival Policy 

If you are running late for your reservation, please contact us as soon as possible. While we will make every effort to accommodate you, please note that this cannot be guaranteed, and no refunds will be issued for late arrivals.

Rescheduling Policy

You may reschedule your booking at no additional charge if your booking is more than 48 hours away. 

Rescheduling is subject at all times to availability, and while we will do our best to accommodate you, please note that we may not be able to offer your preferred choice of rescheduled booking times.

Cancellation and Refunds

All bookings are paid in full at the time of reservation and tickets are non-refundable. If your booking is more than 48 hours away, you can contact us via email or phone to change your session time and/or date your booking. Please note that we cannot offer pro rata refunds or discounts to fees in the event party sizes are reduced. Changes are subject to availability, but we’ll do our best to accommodate you.

No changes can be made within 48 hours of your scheduled reservation.

If you’re unable to find a new date, you can transfer your tickets to someone else by sharing your confirmation email or having them check in under the booking name.

No-Show Policy

Since all bookings are paid in full at the time of reservation, failure to attend your scheduled session will result in no refund, and your booking will be considered forfeited.

Pet/Service Dog Policy

We do not allow pets on the premises, with the exception of service animals, which are welcome in accordance with applicable laws.

Special Requirements

If you have any special requirements or specific needs, please let us know at the time of booking so we can ensure the best experience possible for all members of your group.

Force Majeure Clause

We are not liable for any delays, cancellations, or other failures to perform caused by circumstances beyond our control, including, but not limited to, acts of God, natural disasters, acts of terrorism, public disorder, adverse weather conditions, acts or orders of public authorities or government restrictions.

Privacy and Cookie Policy

By using our services, you agree to our Privacy and Cookie Policy which outlines how we handle your personal data.

ID policy 

Footsie is an 18+ venue with a strict Challenge 25 policy except for daytime session (before 6pm). Guests who are 25 or under, or appear under 25, must show valid photo ID in its original form on arrival. Accepted IDs include passports or UK driving licenses. Entry will be denied without valid ID, and no refunds will be given.

Family Policy 

Family sessions only available before 6pm. The recommended minimum ages 6+. Anyone under the age of 18 must be accompanied by an adult (over 18) at all times. Under 18s must vacate the venue by 6pm.

Food and Drink

We kindly request that guests don't bring food from outside into the venue.

Safety and Security

Your safety is our priority. Guests must behave responsibly throughout their visit. Footsie reserves the right to refuse entry or remove anyone who is intoxicated, disruptive, or poses a risk to others. Security searches may be conducted on entry. Use of games, courses and facilities is at your own risk, and guests must follow staff instructions. Footsie is not liable for lost or damaged personal belongings.

Promoted Events 

Footsie does not permit tickets to be resold to any private event without prior authorisation. The use of third-party websites and promoters is prohibited. If an event organiser is found be reselling tickets to an event booked at Footsie, the booking in question may be cancelled and no refunds will be offered.

Photography and Video

Please be aware that from time to time, professional photographers and videographers may be present in the venue to document the atmosphere for marketing purposes. By entering Footsie, you acknowledge and agree that your likeness may be captured in photography or video and used in our marketing materials, including but not limited to social media, website content, and advertising campaigns.

If you prefer not to be featured, please notify a member of our team upon arrival, and we will do our best to accommodate your request.